I have a similar one! I did house calls. I got called out on a warranty call, someone said a coworker of mine didn’t fix the problem. I look in the notes and the coworker says he did a standard virus removal, suggested virus protection but was turned down.
I get there and sure enough it’s riddled with viruses again. Coworker was legit, notes all in order, I tell the client that this isn’t a warranty issue, the work was done, and it has now been reinfected and will need another removal. He seems fine with this, but his wife flips out and demands I prove it got reinfected.
I suggest that we can check the web history. Since it was popping up ads, we’d see when the pop-ups started, and more importantly we’d see if they had stopped after coworker left. Guy says that’s unnecessary, it definitely got reinfected, and this time he’ll buy an antivirus. Wife is having none of it, says go ahead and check and I’ll see the problem was never fixed. I ask if they’re sure, guy kind of resignedly says to do it.
I’m not one to kink shame, but when all the trans porn site titles came up, the dude was clearly mortified. I didn’t get very far into trying to figure out if I can prove it’s related before the wife says “just fix the damn thing” and stormed out. I hope it wasn’t too bad for him, she seemed a bit difficult to deal with.
This reminds me of the time in HS when a letter broke off my laptop keyboard and my parents insisted on taking it to the shop for a repair. Turns out they really just wanted the shop to turn over my search history and chat logs. I already knew my parents were nosy so I would always delete it anyway.
One day I came home from school and they said the shop fixed the keyboard but just needed my password to test it and do updates. I said no it’s fine if he can type in anything into the password then obviously the keyboard works, and I already did the updates regularly.
They literally had to beg me for the password and they were like pleasssse just give the shop the password so they can finish their checklist and you can get your computer back, and I was like fine if it’s the only way I’m getting it back. Of course nothing came of it because there was nothing to discover.
Then my parents got the computer back but kept it in the trunk of their car for a week, and I accidentally saw it when we were leaving Old Navy which started a whole “I don’t believe this!” discourse in the mall parking lot.
Moral of the story just talk to your kids instead of spying and lying, because they know and it won’t work!
The son scammed her. He told her she needed to disinfect peripherals. The tech is just allowing that to happen and charging a not listening to the tech fee.
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I have a similar one! I did house calls. I got called out on a warranty call, someone said a coworker of mine didn’t fix the problem. I look in the notes and the coworker says he did a standard virus removal, suggested virus protection but was turned down.
I get there and sure enough it’s riddled with viruses again. Coworker was legit, notes all in order, I tell the client that this isn’t a warranty issue, the work was done, and it has now been reinfected and will need another removal. He seems fine with this, but his wife flips out and demands I prove it got reinfected.
I suggest that we can check the web history. Since it was popping up ads, we’d see when the pop-ups started, and more importantly we’d see if they had stopped after coworker left. Guy says that’s unnecessary, it definitely got reinfected, and this time he’ll buy an antivirus. Wife is having none of it, says go ahead and check and I’ll see the problem was never fixed. I ask if they’re sure, guy kind of resignedly says to do it.
I’m not one to kink shame, but when all the trans porn site titles came up, the dude was clearly mortified. I didn’t get very far into trying to figure out if I can prove it’s related before the wife says “just fix the damn thing” and stormed out. I hope it wasn’t too bad for him, she seemed a bit difficult to deal with.
This reminds me of the time in HS when a letter broke off my laptop keyboard and my parents insisted on taking it to the shop for a repair. Turns out they really just wanted the shop to turn over my search history and chat logs. I already knew my parents were nosy so I would always delete it anyway.
One day I came home from school and they said the shop fixed the keyboard but just needed my password to test it and do updates. I said no it’s fine if he can type in anything into the password then obviously the keyboard works, and I already did the updates regularly.
They literally had to beg me for the password and they were like pleasssse just give the shop the password so they can finish their checklist and you can get your computer back, and I was like fine if it’s the only way I’m getting it back. Of course nothing came of it because there was nothing to discover.
Then my parents got the computer back but kept it in the trunk of their car for a week, and I accidentally saw it when we were leaving Old Navy which started a whole “I don’t believe this!” discourse in the mall parking lot.
Moral of the story just talk to your kids instead of spying and lying, because they know and it won’t work!
She was rude ans annoying, but I still don’t like that you took advantage of her.
You’ve never worked retail have you
I have, actually.
A scam is despiccable in my book, no matter how deserving the victim.
The son scammed her. He told her she needed to disinfect peripherals. The tech is just allowing that to happen and charging a not listening to the tech fee.
Scamming the customer because they don’t know any better, nice
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