unrelenting, continuous, loud, right to your face verbal abuse, insinuating you overdosed the patient, pointing his fingers right to your face, claiming he is going to sue me and the hospital.
I froze, because this is the first time something like this happens to me, my ears hurt.
I don’t know how long I stayed there, completely still because I didn’t know what else to do. At some point I stopped listening to him and simply walked away to a restroom. Miraculously, he didn’t follow me. I was ready to punch him if he touched me.
Out of the workplace, if somebody acts like that I either walk away or answer back or defend myself physically, should it escalate. Enduring that level of verbal abuse is something nobody enjoys, nor is something I am willing to tolerate.
The rest of my shift wasn’t funny. Incident was reported.
Don’t engage. Make sure you are the closest to the door and not in grabbing distance. Remove yourself from the situation. Implement whatever response system your hospital has for threats of personal violence. Acknowledge that grieving people are not rational people while understanding that this does not give them an excuse to berate you. Call an airstrike on your position.
Former Paramedic here. You’re fortunate this is your first experience like this. It’s not a fun position to be in nor is it rare unfortunately.
You’re fortunate this is your first experience like this.
Could you elaborate on this sentence? How exactly are they fortunate? The fact that it’s the first time is fortunate?
Sorry, I don’t understand. This was a horrible experience by the sound of it.
The implication is that they’re lucky it isn’t their 30th or so.
I know.
I’m trying to say I don’t subscribe to that kind of thing where’s it’s like “oh you have this problem? Consider yourself lucky that is isn’t tEn TiMeS wOrSe.”
Nah man, let people be upset about their problems. It’s okay to be upset. We should be here to just listen sometimes, instead of trying to fix people’s problems and emotions all the time.
I’d raise my hand to the person, showing its six fingers.
I’m sorry you experienced that. That is horrible and should never be your problem as a nurse. Security should have been there for you.
You did nothing wrong. In fact, your body responded in the best way possible for your safety. Staying still is a stress response, and while it was horrible to endure, your body chose it because it was likely to keep you safe until your adrenaline dropped and you could think rationally again. Had you run, or fought, or tried to explain yourself the situation would have likely escalated.
I know in hindsight it feels like maybe if you had done “something else” or something different, things would have changed, but you have no control over that other person and it sounds like grief was taking the reins for them. It wasn’t about you, it was about losing their family member, and you were the quickest target for that aggression. There was nothing you could have done to change that outcome, and I think your body made the safest choice of also doing nothing.
Systematically, you shouldn’t have to endure that ever. Workplace harassment and violence is a big deal and healthcare workers deserve better.
As for me, I would have balled my eyes out and panicked and ran cause I can’t tolerate that level of stress, and it probably would have escalated or got violent.
At some point I stopped listening to him
Excellent. Sometimes, you are simply the person available for them to scream at. In situations such as that, pretending to listen without listening represents a useful strategy.
I hope you can make it past this incident soon. Time means distance means peace.
Sometimes clients have mental health issues. Nothing you can do except try not to take it personally.
In an adjacent field.
So…in those instances I do what you did. I don’t really let it in…I take notes of it like it’s not happening to me at all in my head. Then I report. I put it in its little box of “work bullshit” and leave it there. It gets easier with years imo.
What you have to exercise caution with is unsupportive admin. In that case I advise not putting your license on the line for their convenience.
Leaving without saying a word is the best thing you can do. This will be far from the last time. It’s stupid how much abuse nurses take, and are expected to take. Sadly, the hospital is not there for you, they are there for the paying “customers” no matter how much they say abuse isn’t tolerated.
Also know if someone yells that they’re going to sue, they’re more than likely bluffing — the real lawsuits happen quietly and without announcement. Make sure you always document everything, no matter how trivial, and cover your ass. The chart is where management will go first.
Source: spouse worked in an ICU during Covid.
You did the right thing, the person was angry with no real outlet for it, so their brain found someone to blame to release that tension. They were not thinking rationally and attempts to argue would have been stonewalled and probably would have escalated things.
This is not a justification for their behaviour, it was despicable and wrong. More so my opinion of why anything other than what you did was correct.
I’m really sorry.
Sounds emotionally exhausting, but you did the right thing, reporting the incident. I hope your admin / boss support you and you don’t have to see the relative again.
