Quick vent, just need to get off my chest!
Got the email earlier in the week to get my reserved Steam Controller, placed the order and watched the tracking. Of course it got delivered just as I left my apartment to visit family. I tried repeatedly to set the UPS shipping for pickup, but the option wasn’t available. Asked a friend to swing by, they couldn’t make it on Friday but went yesterday…
Of course there is no package, someone clearly nabbed it and now I’m $100 down. Can’t refuse the charge because it’s tied to my Steam account and UPS will tell me to check with my neighbors and open a case with them!
Feels like Valve created this scarcity with the stupid ordering process, if it’s anything like my Steam Deck, the packaging wasn’t discrete and they wouldn’t allow me to adjust the shipping.
Feels like I have no options and just need to accept that I’ve lost the money.
Rant over
I’m not sure where you live, but in many places it is the legal responsibility of the seller to ensure that the goods you purchased arrived safely into your hands. You do have options.
And if they have half a brain they will insure it through the courier so they are responsible for it being delivered safely. Depends where you live but I think most places it’s the seller you contact as they sent the package and are paying for the shipment.