Quick vent, just need to get off my chest!

Got the email earlier in the week to get my reserved Steam Controller, placed the order and watched the tracking. Of course it got delivered just as I left my apartment to visit family. I tried repeatedly to set the UPS shipping for pickup, but the option wasn’t available. Asked a friend to swing by, they couldn’t make it on Friday but went yesterday…

Of course there is no package, someone clearly nabbed it and now I’m $100 down. Can’t refuse the charge because it’s tied to my Steam account and UPS will tell me to check with my neighbors and open a case with them!

Feels like Valve created this scarcity with the stupid ordering process, if it’s anything like my Steam Deck, the packaging wasn’t discrete and they wouldn’t allow me to adjust the shipping.

Feels like I have no options and just need to accept that I’ve lost the money.

Rant over

  • iamthetot@piefed.ca
    link
    fedilink
    English
    arrow-up
    3
    ·
    4 days ago

    Instead getting mad at Valve, one should be mad at scalpers and UPS.

    ¿Por qué no los dos?

    Your comment admits that Valve fucked up the first wave, then circle back and say people shouldn’t be mad at Valve. You can be mad at more than one thing.

    • thingsiplay@lemmy.ml
      link
      fedilink
      arrow-up
      3
      ·
      edit-2
      4 days ago

      You seem to not realize that Valve didn’t “fuck up” (or created scarcity). It is the scalpers and only scalpers to blame.

      Edit: As an analogy (don’t take it literal, its just an analogy) would you blame a shop owner for getting robbed, because he did not stop the robbery and now you can’t buy your milk? It is not the shop owners fault that you can’t get your milk now.

      • iamthetot@piefed.ca
        link
        fedilink
        English
        arrow-up
        1
        ·
        edit-2
        4 days ago

        Valve didn’t “fuck up” […] It is the scalpers and only scalpers to blame.

        This you?

        It was wrong from Valve to not do the pre-order dance and special ordering process they already did before.

        Make up your mind. You said you agreed with the commenter above, said Valve was in the wrong, and then when I suggest it’s okay to be mad at multiple parties, you switched your tune about Valve being in the wrong.

        To counter your analogy, it would be a like a shop owner had been robbed before and knows the method by which they have been robbed. They also have, in the past, successfully combated the robbers. Then, the shop owner announced a highly sought after new product and… took no precautions against the robbers. In fact, this is less of an analogy and just… what Valve did.

        You can be mad at the robbers and also be pretty annoyed with the shopkeeper for not doing the thing they had done in the past to successfully counteract robbers.

        Edited to add, I also kinda hate that analogy because in your analogy you’re painting Valve as a victim (having been robbed). Valve isn’t a victim here; they made bank.

        • thingsiplay@lemmy.ml
          link
          fedilink
          arrow-up
          1
          ·
          4 days ago

          Edited to add, I also kinda hate that analogy because in your analogy you’re painting Valve as a victim (having been robbed). Valve isn’t a victim here; they made bank.

          Wrong, Valve is a victim here. That’s the point. One should not be mad at a victim.

          Channel your hate towards who are the actual problem and causing this.