

At the end, pointing to their Bugzilla issue tracker
I’ve always found Bugzilla incredibly inaccessible. It’s so overloaded, so complicated, so noisy with unrelated and irrelevant things. It always baffled me how projects use it and keep using it, and especially projects like Thunderbird and Mozilla, for such a long time.
I regularly use bug trackers, to report, comment, or work on. When I see Bugzilla, in most cases, I give up/leave right away.
Consequently, I find it ironic that they point to Bugzilla at the end.
That being said, I think this video is a good intro to accessibility, common issues, and study findings.
How do you guys view Bugzilla as an issue tracker, bug tracker, and work task tracker?
This talks about one issue. You seem to be confident that this one case is representative of the whole FOSS space? I am not.
Can you elaborate how it would be much easier in closed source software? Because as far as I can see, it’s different. In most cases, you need an actual person instead of an online persona, pass interview and contracting, and then you’re still “the new guy” or Junior in the company or project. It’s not like closed off from public eyes means anyone can do anything without any eyes.