How do you handle returns, defective merchandise, warranties? If I buy something from you and something goes wrong with it, I’m not going to like being fobbed off with “hey, go talk to Tina”. If they return-ship something to you instead of Tina, who pays to ship it back to Tina?
How do you handle returns, defective merchandise, warranties? If I buy something from you and something goes wrong with it, I’m not going to like being fobbed off with “hey, go talk to Tina”. If they return-ship something to you instead of Tina, who pays to ship it back to Tina?